Release Notes

v2.309

1 April 2024

  • FeatureDocuments: Implemented Dynamic forms
  • FeatureDashboard: Search Ticket on the top nav bar
  • FeatureUI: Added column to advance search for reschedule # of times
  • FeatureTickets: Add Caused By and Closed By in Advanced Search Filtering
  • FeatureRouting: Voice to Team - Routing Rule Action
  • EnhancementUI: Added link to all open support tickets

v2.308

1 March 2024

  • FeatureNotification: Added a new Placeholder tag in Notification Templates
  • FeatureRouting: Added "Apply this action only if..." to Routing Rule Actions
  • FeatureAdmin Panel: Added configuration for the custom layers limit
  • FeatureAdmin Panel: Notification Routing Options for Unassigned Ticket
  • EnhancementDashboard: Add 2 new widgets going after original due dates
  • EnhancementTickets: Upgraded Notifications for watchers and add My Watching Tickets widget
  • FixWyoming811: Fix Wyoming811 audit dates parsing

v2.307

1 February 2024

  • FeatureAdmin Panel: Condition Group in Routing
  • FeatureDashboard: Added Widget for close code volume
  • FeatureWest Virginia 811: Call Center Implementation
  • EnhancementCO811: Enhanced Error Status Codes for CO811
  • EnhancementLA811: Updated Positive Response Codes for LA811
  • FixNJ811: Updated NJ811 holiday calendar
  • FixSchedule: Fix schedule cases for 12 AM - 12 AM business days

v2.306

1 January 2024

  • FeatureAdmin Panel: Added the ability to configure Notifications time
  • FeatureWestVirginia811: Call Center integration
  • FeatureNotification: Added ability to add watchers to tickets
  • EnhancementConnecticut811: Adility to receive Free Form Tickets
  • FixAdmin Panel: Fixed issue with Business Hours markers not saving
  • FixRouting: Apply timezone to Due At Today notification settings

v2.305

1 December 2023

  • FeatureTicket page: Added Ability to configure work area polygon color
  • FeatureNorth Dakota: Implemented new call center integration
  • FeatureNotification: Added ability to add watchers to tickets
  • EnhancementWyoming811: Improved service areas parsing from XML
  • FixDashboard: Fixed issue with widgets rearrangement when going to mobile view

v2.304

1 November 2023

  • FeatureNotifications: Tickets Due today Notifications.
  • FeatureTickets listing page: Added Global Ticket Pin for teams
  • FeatureUsers: Auto-Assign tickets when users are out of office
  • FeatureReports: Added ability to save Filters for reports
  • EnhancementDashboard: Added yesterday option for all Dashboard Widgets.
  • FixTickets listing page: Improved responsiveness for small screens

v2.303

1 October 2023

  • FeatureTickets display page: Response comments for ticket responses.
  • FeatureDocuments: Added bulk printing feature.
  • FeatureRouting: Added note added trigger.
  • EnhancementNotification Templates: Added ticket.tags and ticket.id placeholders.
  • EnhancementMissouri811: Support of the OneCall format.
  • FixAdvanced Search: Added blank Response Code option

v2.302

1 September 2023

  • FeatureColorado811: Switch to REST API and Attachments upload implementation.
  • EnhancementAdded External User ID field.
  • EnhancementNotification Templates allow to insert One Call Format.
  • EnhancementAPI: Added upload_attachments_to_call_center field for response codes.
  • FixFixed a bug when it was not possible to destroy attachments.
  • FixTexas811: Improved ticket type parsing.

v2.301

1 April 2023

  • FeatureMap: Multi-layer popups for ArcGIS Server layers.
  • EnhancementRouting: "Ticket updated at" attribute in conditions.
  • EnhancementRouting: "Assignee is not" predicate in conditions.
  • EnhancementWisconsin 811: ability to send email to excavator.
  • FixEvent Logs: fixed UI glitch with datetime popup.

v2.300

10 March 2023

  • FeatureIntegration with Wyoming 811.
  • FeatureTickets listing page: new selectable column "Work Coordinates".
  • FeatureRouting: new attribute in conditions "Work Coordinates".
  • EnhancementMap: improved support for popups in KML files.
  • EnhancementTexas 811: improved work area parsing and correct timestamps in one-call formatted text.

v2.299

14 December 2022

  • FeatureTickets listing page: ability to bulk reschedule tickets.
  • EnhancementUSA North 811: ability to identify and reject duplicate tickets.

v2.298

1 November 2022

  • FeatureAbility to send a daily audit to any user in XML format.
  • EnhancementWork coordinates on a ticket page.
  • EnhancementFlorida 811: improved support for complex work areas.
  • EnhancementIndiana 811: email-to-excavator works as expected now.
  • FixColorado 811: fix rarely occuring bug with attachments failing to be uploaded to a call center.

v2.297

1 October 2022

  • FeatureMap: base layer selection is preserved on page reload.
  • EnhancementManifest: improved polyline tool.
  • EnhancementRouting: delivery tracking for emails sent via "Dispaych via email" action.
  • EnhancementRouting: various improvements for "Dispatch to webservice" action (retry-on-failure, event logging, and test mode without retries).
  • EnhancementPennsylvania 811: improved support for complex work areas.
  • EnhancementFlorida 811: street designation has been added to work address.

v2.296

1 September 2022

  • FeatureIntegration with Arkansas 811.
  • FeatureIntegration with Gopher State One Call.
  • FeatureDashboard: new widget "Ticket due times by Assignee".
  • FeatureRouting: new actions "Voice to user", "Voice to phone number", "Dispatch ticket via email".
  • FeatureRouting: new condition "Ticket work area does not intersect with MapArea".
  • EnhancementMap: layers are now drawn in the order configured on MapServices listing page.
  • EnhancementManifest: ability to add text on the map.
  • EnhancementManifest: tools panel is now displayed in full screen mode.
  • EnhancementTickets listing page: due date is shown in bold for overdue tickets.

v2.295

1 August 2022

  • FeatureColorado 811: ability to send positive response with file attachments.
  • FeatureRouting: new actions "SMS to team" and "Push notification to team".
  • FeatureRouting: new trigger "ticket assigned".
  • FixAlaska 811: fix rarely occuring bug with tickets not being created.

v2.294

1 July 2022

  • FeatureMontana 811.
  • FeatureDashboard: new widget "My Time Entries".
  • FeatureUsers listing page: ability to view last access time.
  • EnhancementNew Jersey 811: rework the way positive response is send to the call center to improve stability and get rid of randomly occuring errors.

v2.293

1 June 2022

  • FeatureDashboard: new widget "Time entries".
  • FeatureRouting: new triggers "failed ticket response" and "pending for too long ticket response".
  • FeatureNew account-level setting: time entry task is mandatory.
  • EnhancementTicket page: unsaved changes are preserved when new note, attachment or time entry is added.
  • EnhancementMap legend: new option "no due info".

v2.292

1 May 2022

  • FeatureAttachment links are expirable now for security reasons.
  • FeatureNew response code-level setting: comment is mandatory. This is a requirement for some of Okie 811 response codes.
  • FeatureTickets listing page: ability to change default column ordering.
  • EnhancementGeorgia 811: improved support for cancel tickets.
  • EnhancementWisconsin 811: improved support for complex work areas.
  • FixTicket page: attachments are ordered by creation time now.

v2.291

1 April 2022

  • FeatureRouting: ability to use custom fields in conditions.
  • FeatureNew routing rule trigger: ticket cancelled.
  • EnhancementAccount-to-account integration: support for split tickets.
  • EnhancementRouting rules: preserve call center selection when editing a rule.
  • EnhancementEventLog: capture failed and successful API calls.
  • FixNotifications: Users who don't have access to a ticket are not recipients of email- and sms-to-role notifications.
  • FixOhio 811: set excavator email correctly.

v2.290

2 March 2022

  • Fix Preserve selected ticket after bulk update.
  • Fix Preserve call center selection on editing a routing rule.
  • Fix Download ticket attachments as a zip file has been resolved.
  • Fix Total tickets vs closed tickets" dashboard widget.
  • Fix Routing rule actions "SMS/push/email to role" shouldn't send notifications to users who don't have access to a ticket.
  • Fix Print view was failing on Locator summary report.
  • Fix Display order of listing attachments.
  • EnhancementSelect custom field in Routing rule condition.
  • EnhancementSave sort column selection on tickets page.

v2.289

28 February 2022

  • FeatureRouting: custom fields are available for use in routing rule conditions.
  • FeatureRouting: new trigger "ticket updated".
  • EnhancementTickets listing page: tickets selection is preserved after bulk update.
  • EnhancementUsers listing page: ability to bulk edit users' teams and users' call centers.

v2.288

23 February 2022

  • FeatureAbility to compose manifest for excavator for multiple tickets at once.
  • EnhancementTickets listing page: ability to see and stop a running timer.

v2.287

22 February 2022

  • EnhancementConnecticut 811: support for cancel tickets.

v2.286

15 February 2022

  • EnhancementTickets listing page: loading time has significantly improved.

v2.285

10 February 2022

  • FeatureRouting: new trigger "Manifest added".
  • EnhancementMap: address search marker is red now so that it can be easily distinguished from other markers.
  • EnhancementTicket page: One Call Center attachments are displayed in "attachments" tab.

v2.284

7 February 2022

  • FeatureRouting: new trigger "Ticket closed".
  • EnhancementNotifications: new placeholders "Ticket state" and and "Ticket county".

v2.283

31 January 2022

  • FeatureMaine 811 support.
  • FeatureMaps: street view is available.
  • EnhancementAlabama 811: OneCall-formatted text is available.
  • EnhancementMichigan 811: every positive response code requires comment.

v2.282

28 January 2022

  • FixColumn chooser: issue with "Due Date" column not being sortable has been resolved.

v2.281

26 January 2022

  • Feature"Heading" custom field type.

v2.280

20 January 2022

  • FeatureNew call center configuration option: require response only for the primary service area on a ticket.
  • FeatureManifest for excavator: ability to attach a manifest file to an email template.

v2.279

17 January 2022

  • FixMichigan 811: issues with auto-closing failing with the "Member not on a ticket" error have been resolved.

v2.278

14 January 2022

  • EnhancementNew permissions: "add notes to ticket", "add / remove ticket attachments", "add / remove ticket time entries".
  • FixMichigan 811: cancel tickets can be closed without a positive response.
  • FixConnecticut 811: tickets with a successfully sent positive response no longer appear in the "tickets with pending / failed response" queue.

v2.277

13 January 2022

  • EnhancementNew routing conditions: "response due inside business hours" and "response due outside business hours".

v2.276

6 January 2022

  • EnhancementDashboard: "Number of unassigned tickets" widget excludes from count tickets assigned to a team.

v2.275

6 January 2022

  • FeatureAdvanced search: ability to find tickets inside or outside map area.
  • FixFix rarely occuring bug with refresh button not working as expected.

v2.274

4 January 2022

  • FeatureLouisiana 811: ability to send a positive response back to the call center.
  • EnhancementTicket details page: response codes are ordered chronologically now.
  • FixArizona 811: due time of a ticket is set correctly.

v2.273

28 December 2021

  • FeatureUSIC, OTS, OCC integrations: email delivery tracking.
  • EnhancementColumn chooser: new column "Due Date".
  • FixIndiana 811, Kentucky 811: ability to receive broadcast message without CDC.
  • FixConnecticut 811: emergency tickets are identified correctly.

v2.272

24 December 2021

  • EnhancementAttachment of a closed ticket can be deleted without reopening it as long as user has permission to update the ticket.
  • EnhancementMichigan 811: ability to auto-close a ticket when call center cancels it.
  • FixConnecticut 811: due time of a ticket is calculated according to Connecticut CBYD State Law.

v2.271

22 December 2021

  • FeatureReworked mapping tools with legend, distance measure tool and improved support for ArcGIS MapServer and FeatureServer.
  • EnhancementMap: KML icons are scaled properly.
  • EnhancementPennsylvania 811: positive response comment is sent to the call center.
  • EnhancementNew Jersey 811: due time of a ticket is calculated in compliance with the NJ Law.
  • FixMichigan 811: due time of a ticket is set correctly.

v2.270

21 December 2021

  • EnhancementManifest: popups are disabled in manifest markup mode.
  • EnhancementMichigan 811: ability to send a positive response to the call center.
  • FixMap areas: bug with a single area not being selectable on the map has been resolved.
  • FixMichigan 811: due time of a ticket is set correctly now.

v2.269

20 December 2021

  • FixTickets listing page: column chooser works as expected for users with low permissions.

v2.268

17 December 2021

  • EnhancementMichigan 811: support for complex work areas from .GML attachment.
  • EnhancementTickets listing page: "due" column shows date with time for convenience.
  • FixTicket page: OneCall-formatted text wraps correctly.
  • FixTickets listing page: column chooser works as expected for users with low permissions.

v2.267

14 December 2021

  • FeaturePush notifications on mobile

v2.266

13 December 2021

  • EnhancementDashboard: Number of Tickets and Cost of Tickets widgets are now available for users with "View only team's tickets and directly assigned tickets" permission.
  • EnhancementMichigan 811: ability to identify and reject duplicate tickets.

v2.265

10 December 2021

  • FeatureTeams.
  • FixConnecticut 811: issues with work area not being populated from .GML attachment have been resolved.

v2.264

9 December 2021

  • FeatureRouting: new action "Unassign ticket".
  • FeatureReports: rework of "Timesheet summary".

v2.263

6 December 2021

  • EnhancementRoles: "View reports" permission has been decoupled from "View tickets" permission.

v2.262

3 December 2021

  • FeatureMap: support for popups and attachments in ArcGIS map services.

v2.261

2 December 2021

  • FeatureAbility to enforce time entry requirement on certain response codes.
  • FixMap: issue with disabled ArcGIS layers being visible on the map has been fixed.

v2.260

30 November 2021

  • EnhancementMap: ability to display ArcGIS layer groups and deeply nested sublayers in map services popup.
  • EnhancementManifest for excavator: drawing tool stays selected after drawing has finished.

v2.259

26 November 2021

  • FeatureTicket page: ability to view and download email attachments from call centers.
  • EnhancementAdvanced search: the ordering of filter options is consistent with the ordering of available columns.
  • EnhancementManifest for excavator: new drawing no longer snaps to vertices of previously added drawings.
  • FixMap services listing page: bug with KML file attributes not being displayed has been fixed.

v2.258

24 November 2021

  • EnhancementDashboard: additional filters (assignee, custom field, tags) in Ticket Assignee Distribution widget.
  • EnhancementConnecticut 811: support for LineString work areas.
  • EnhancementNew Jersey 811: fetch work area from ticket XML when it is present there and fallback to geocoding work address when it is not.

v2.257

22 November 2021

  • EnhancementAbility to permanently users has been removed.
  • EnhancementAlert "Failed to load map service" has been replaced with a status indicator next to the map service name in map services listing.
  • FixBug with map service sublayers not visible on the map service configuration page has been resolved.

v2.256

19 November 2021

  • FeatureOkie 811.
  • EnhancementMap Services: improved support for KML styling.
  • FixSouthern California 811: audit dates are correct now.

v2.255

18 November 2021

  • FixIssues with KML file upload have been resolved.

v2.254

16 November 2021

  • EnhancementDisabled call centers are available in tickets advanced search.

v2.253

12 November 2021

  • FeatureSAML Single Sign-On.
  • EnhancementVarious usability enhancements in manifest composer.
  • EnhancementSouthern California 811: add One Call-formatted text to audits.

v2.252

8 November 2021

  • FeatureAutocomplete in assignee select.

v2.251

28 October 2021

  • FixTickets ordering on the tickets listing page takes into account date and time when ticket has been revised.

v2.250

22 October 2021

  • FeatureAbility to compose manifest for excavator.

v2.249

20 October 2021

  • FeatureRouting: ability to execute routing rules on ticket when tag is added to that ticket.

v2.248

18 October 2021

  • FeatureAbility to disable and enable custom fields.

v2.247

8 October 2021

  • FeatureRouting: ability to execute routing rules on ticket when open ticket becomes overdue.

v2.246

6 October 2021

  • EnhancementCSV Import Tool: ability to import user's timezone.

v2.245

2 October 2021

  • FeatureInteractive voice response.
  • FixNumber of Tickets widget: clicking on the widget with Next Business Day filter enabled correctly navigates you to the list of tickets.

v2.244

23 September 2021

  • FeatureIndiana 811: ability to receive tickets from call center in plaintext format via email.
  • EnhancementSouthern California 811: improve handling of connection errors to positive response service.
  • FixIndiana 811: fix rarely occuring bug with audits not being created.

v2.243

22 September 2021

  • FeatureAbility to re-order map services.
  • FeatureAbility to test connectivity to ArcGIS map service.

v2.242

11 September 2021

  • FeatureIndiana 811 and South Carolina 811: support for facilities.
  • FixNew Jersey 811: fix empty remarks.

v2.241

27 August 2021

  • EnhancementAbility to view routing rule triggers on routing rules listing page.

v2.240

25 August 2021

  • EnhancementConnecticut 811: ability to fetch work area from GML provided by call center.
  • EnhancementTexas 811: support for facilities.

v2.239

17 August 2021

  • FeatureIdaho 811 (Dig Line) Call Center support.
  • FeatureAbility for an admin to copy dashboard from one user to another.

v2.238

12 August 2021

  • FeatureAbility to re-order response codes.
  • EnhancementDashboard: "Next business day" option in widget date range filters.
  • EnhancementPrint view for routing rules listing page and routing rule page.

v2.237

9 August 2021

  • FeatureArizona 811: ability to send positive response to the call center.
  • Enhancement"Number of new Tickets" widget: support for multiple call centers.
  • Enhancement"Work Type Summary" report: "Percentage" column has been added to the list of columns in CSV export.
  • FixDashboard: bug with randomly moving widgets has been fixed.
  • FixUser who triggers push notification doesn't (immediately) receive it himself anymore.

v2.236

6 August 2021

  • FeatureArizona 811 Call Center support.
  • FeatureConnecticut 811 Call Center support.
  • FixTicket bulk update & bulk close forms: double click on "save" button is prevented now.

v2.235

14 July 2021

  • FeatureNumber of Tickets widget: new option "Threshold Condition" which provides ability to change widget color based on condition.
  • FixRarely occuring bug with Ticket revision tabs not working correctly is fixed.

v2.234

13 July 2021

  • FeatureTicket advanced search & Number of Tickets widget: new filters "during last N days" and "during next N days".
  • FeatureNew routing condition "Digging Depth". It's available for New Jersey 811 and Utah 811 Call Centers.
  • FeatureExtend ability to revise & auto close original Ticket when cancel Ticket comes into the system for these Call Centers: South Carolina 811, Kansas 811, Sunshine 811 (Florida), Wisconsin 811, Tennessee 811, Mississippi 811, Alabama 811, New Mexico 811, Password Inc 811 (Idaho), South Dakota 811.
  • EnhancementAdd "Cost per Ticket" option to "Number of Tickets" widget.
  • EnhancementNotifications and Notification Templates: new placeholder "Ticket raw representation".
  • FixMultiselect cascading drop down list: options are ordered correctly now.
  • FixBug with Cascading dropdown and Multiselect cascading dropdown custom fields being required on update is fixed.
  • FixBug with Positive Response not being run on bulk update is fixed.
  • FixRarely occuring bug with custom fields not being saved on bulk close is fixed.

v2.233

15 June 2021

  • FeatureAbility to revise & auto close original Ticket when cancel Ticket comes into the system. This feature can be enabled or disabled per Call Center. By default, it's enabled for newly created Call Centers while existing ones preserve old behavior. List of supported Call Centers: Georgia 811, Indiana 811, Kentucky 811, Louisiana 811, Ohio 811, Texas 811.
  • FeatureNew Ticket attribute "web link". It is available for Tickets from Call Centers whichh provides link to Ticket in Call Center Web Portal. List of supported Call Centers: Chicago 811, Colorado 811, DigAlert (Southern California), Illinois 811, Kansas 811, Lone Star 811, Louisiana 811, Maryland 811, Missouri 811, North Carolina 811, Ohio 811, Washington 811.

v2.232

8 June 2021

  • EnhancementRouting Rules: Response Codes list in "Ticket Response added" trigger contains only Response Codes that belong to the selected Call Center.
  • EnhancementBulkClose: improved error message for "attachment required" and "note required" cases.
  • EnhancementResponse Codes: Call Center on new Response Code page is pre-selected to the Call Center that was active on previous page.

v2.231

4 June 2021

  • EnhancementMap Services: ability to load GeoJSON layers protected by HTTP Basic Authentication (username & password scheme)
  • EnhancementNotifications and Templates: new placeholder "Ticket assignee email"

v2.230

2 June 2021

  • EnhancementTickets listing page: ability to search Tickets by BOSS811 database ID.
  • FixTicket CSV export no longer fails when custom field columns are selected.

v2.229

28 May 2021

  • EnhancementAbility to organize Map Areas by Call Center.

v2.228

25 May 2021

  • FeatureAbility to reschedule Ticket from Ticket page.

v2.227

23 May 2021

  • EnhancementImproved e-mail deliverability. Rarely occuring issues with emails not being received by recipient are resolved.
  • EnhancementNew option in Ticket Routing conditions: Ticket assignee.
  • EnhancementCascading dropdown and multiselect cascading dropdown custom fields: very long option names are truncated on the screen now.
  • FixRarely occuring bug with Positive Response not being sent to call center is fixed.
  • FixMap areas: geometry in some KML files was erroneously recognized as invalid before. These false positives are gone and all valid KML files can be uploaded and used in Ticket routing now.

v2.226

21 May 2021

  • FeatureCustom fields: multiselect cascading dropdown is generally available.
  • FeatureMap: alternative color scheme for Ticket pins on the map based on response due time.
  • FeatureAccount settings: ability to limit camera options for all users of mobile application and change maximum number of photos that can be uploaded in a single batch from mobile device.
  • FeatureGeorgia 811: ability to receive Tickets from Call Center in plaintext format via email.
  • FeatureKansas 811: ability to receive Tickets from Call Center in plaintext format via email.
  • EnhancementTickets listing page: "response codes" column shows only the latest response for each service area.
  • EnhancementTexas 811: non-emergency Tickets have response due time.
  • FixTickets listing page: improved CSV Export to support larger datasets.

v2.225

6 May 2021

  • Fix"Ticket Due Times" and "My Ticket Due Times" widgets: clicking on "Today" correctly navigates you to the list of tickets due today.

v2.224

5 May 2021

  • FeatureTexas 811: ability to receive Tickets in plaintext format via email.
  • Enhancement"Ticket Due Times" and "My Ticket Due Times" widgets: support for multiple Call Centers.
  • EnhancementSouth Dakota 811: support for tickets with multiple primary service areas.
  • EnhancementAPI V1 has been removed.

v2.223

28 April 2021

  • EnhancementRouting Rules: changes to Routing Rule Triggers are available in Event Log.
  • FixTicketReponses updated via API V2 and Integrity API are immediately sent to CallCenter now.

v2.222

27 April 2021

  • EnhancementSouth Dakota 811: ability to ignore umbrella Service Areas.

v2.221

23 April 2021

  • EnhancementClose code distribution report: close code breakdown by Ticket assignee and ability to select multiple call centers, multiple assignees.
  • FixSouth Dakota 811: custom response codes work correctly now.

v2.220

21 April 2021

  • FeatureAccount settings: ability to select defaults columns on Tickets listing page for all Users.
  • FeaturePer-user page settings: ability to select defaults columns on Tickets listing page.
  • FeatureTicket bulk edit form: ability to add Ticket responses if selected Tickets have the same Ticket type and same service areas to respond.
  • FeatureNew Routing Rule Action: reopen Ticket.
  • EnhancementIntegration between 2 BOSS811 instances: ability to send Note from destination instance to source one.
  • FixTicket advanced search: selected columns are no longer grouped and can be moved freely up and down.
  • FixLocator Summary report: re-worked logic. Now this report takes into account Tickets closed in the selected date range that are assigned to the selected locator.

v2.219

19 April 2021

  • FeatureNew Routing Rule Actions with customizable templates: send e-mail to excavator, send SMS to excavator.

v2.218

15 April 2021

  • FeatureNew Routing Rule Actions with customizable templates: send SMS to assignee, send SMS to specified user, send SMS to all users with specified role, send SMS to specified mobile number, send e-mail to specified address.

v2.217

12 April 2021

  • FeatureNew widget: Number of Tickets with pending or failed response for multiple Call Centers.
  • FeatureNew report: Locator Summary.
  • EnhancementSouth Dakota 811: support for End-Of-Day Audit with multiple service areas on it.

v2.216

7 April 2021

  • FeatureNew "Created and Closed Count" dashboard widget with a possibility to select multiple call centers.
  • EnhancementGeorgia811: support for revision Tickets.

v2.215

5 April 2021

  • FeatureAbility to enforce note requirements on certain response codes.
  • EnhancementAbility to bulk add attachments, notes and tags to closed Tickets.
  • EnhancementSouth Carolina 811: improved default response codes list.

v2.214

2 April 2021

  • FixSituation when updated Ticket has due date earlier than due date of original Ticket is no longer considered to be an error.

v2.213

31 March 2021

  • FeatureAbility to enforce attachment requirements on certain response codes.
  • EnhancementIntegration between 2 BOSS811 instances: ability to use custom response codes both in source and destination instance.
  • FixIdaho 811: complete list of Ticket Types is now available in Ticket search and Routing.
  • FixMichigan 811: "Ticket expired" response from Call Center is treated as successful one now.
  • FixSouth Dakota 811: response due date is correctly displayed now.

v2.212

30 March 2021

  • FeatureTicket page: Ability to download all Attachments as a single zip file.
  • FeatureTime Entries: Ability to assign one or multiple service areas to Time Entry when Time Entry is created.
  • FeatureIntegration between 2 BOSS811 instances: ability to send Ticket Attachment to source instance.

v2.211

26 March 2021

  • FeatureAbility to enforce Response Codes configured in Account settings. When switch is on, BOSS811 doesn't accept any other codes from integration partners (this feature is disabled by default)

v2.210

23 March 2021

  • FeatureAbility to create custom Notification Templates and use them in Routing Rules.
  • FeatureEvent logs for Routing Rules.
  • EnhancementAvailable columns in Tickets advanced search are grouped now for the ease of use.
  • EnhancementPerformance improvements on Tickets listing page.

v2.209

19 March 2021

  • FeatureResponse code editor: ability to introduce custom response codes that can be mapped to call center close codes.
  • EnhancementTicket print view now includes actual image attachments.
  • FixEvent log “closed with: manually” is no longer applied on new tickets.
  • FixRarely occuring bug when Tickets get stuck in "response: pending" state is gone.

v2.208

15 March 2021

  • FeatureAbility to bulk add attachments, notes and tags to Tickets.
  • FeatureDigAlert (Southern California): duplicate ticket identification. BOSS811 doesn't create duplicate Ticket in case Ticket with same number, revision number, type, priority and service areas already exists in the system and it's not closed yet.
  • EnhancementAbility to pin, unpin and reorder pinned Tickets using drag-and-drop.

v2.207

8 March 2021

  • FeatureRouting Rule Triggers: ability to execute Routing Rule on Ticket when Response is added to that Ticket.
  • EnhancementTicket print view now includes Responses, Timesheets, Notes, Attachments and Custom Fields.
  • FixEvent Logs: tooltip with time takes into account time zone.
  • FixCustom Fields: if Custom Field is used in Routing Rule Actions it's undeletable.
  • FixRouting Rules: if Routing Rule doesn't have any conditions it is executed on all Tickets.

v2.206

1 March 2021

  • Feature"Pinned Tickets" feature is back.
  • EnhancementRouting Rules: ability to see when Routing Rule was updated the last time and who did it.

v2.205

25 February 2021

  • FixDashboard: Clicking on the "Tickets Due Tomorrow" widget navigates you to the correct ticket list.

v2.204

23 February 2021

  • EnhancementMap areas: KML files are processed in background now.

v2.203

19 February 2021

  • FeatureMultiselect custom field.
  • FixClicking "edit" on map area created from KML file doesn't hang browser anymore.

v2.202

17 February 2021

  • FeatureSouth Dakota 811: call center support.
  • EnhancementSouth Carolina 811: support for complex work areas.
  • FixSplit tickets are correctly revised now.

v2.201

11 February 2021

  • FeatureWisconsin 811: ability to send positive response to call center.
  • EnhancementWisconsin 811: support for facilities.
  • EnhancementWisconsin 811: default response codes list.
  • EnhancementAuto-scroll on event logs tab on ticket page is gone.

v2.200

3 February 2021

  • FixArcGIS map services don't have "download" button anymore.

v2.199

27 January 2021

  • FeatureMap areas: ability to upload KML file.
  • EnhancementKentucky 811: support for facilities.
  • EnhancementFeedback form: support for file attachments.

v2.198

20 January 2021

  • FeatureInitial support for integration between two BOSS811 instances.
  • Enhancement"Tomorrow" option in widget configuration date range filters.
  • Enhancement"Assignee" field in bulk close form.
  • FixVirginia 811: excavator contacts are displayed correctly.

v2.197

30 December 2020

  • FeatureTimesheet Summary report.
  • Enhancement"Respondent" column in list of available columns on Tickets index page.
  • EnhancementOne Call Format text for Idaho Tickets.
  • Enhancement"Ticket Action" field is set to "Ticket Status" (in One Call Center terms) for Alberta, British Columbia, Manitoba Tickets.
  • EnhancementName of Widget is visible during Widget configuration.
  • EnhancementLink to Ticket now opens in BOSS811 mobile application if it's is installed on your phone.

v2.196

🎄 25 December 2020

  • FeatureAbility to add notes and attachments to closed ticket without affecting "Closed At" date.
  • FeatureTIBCO integration: ability to send Tickets and Ticket Responses to TIBCO Web Service endpoints.
  • EnhancementAlways show "description" tab when user navigates to individual Ticket page instead of remembering last open tab.
  • EnhancementAdd "action" to Ticket header on individual Ticket page.
  • EnhancementAdd "action" column to default list of columns on Tickets index page.

v2.195

17 December 2020

  • EnhancementVirginia 811 positive response: send full name in "Respondent" field.

v2.194

15 December 2020

  • EnhancementAbility to search Tickets by any part of Ticket number.
  • EnhancementTickets CSV export in "On Time Completion Report".

v2.193

9 December 2020

  • FeatureAbility to toggle ArcGIS sublayers visibility.
  • EnhancementOnly list active Users in the Ticket simple search assignee select box.

v2.192

17 November 2020

  • FeatureIURC NCPD report for Indiana 811 customers.
  • Enhancement"Ticket Action" placeholder added to e-mail templates.

v2.191

13 November 2020

  • EnhancementSouth Carolina Tickets now include One Call Format text.
  • EnhancementOn Map Services list, show the last update time of an uploaded KML/KMZ file.
  • EnhancementWhen copying a Routing Rule, it no longer automatically creates the Rule. Instead, the User is directed to a new Routing Rule form with values, conditions and actions from the copied Rule.

v2.190

21 October 2020

  • FeatureHistoric Ticket Volume report.

v2.189

19 October 2020

  • FixOne the new Georgia 811 Call Center, require responses for emergency Tickets and do not require responses for overhead Tickets.

v2.188

15 October 2020

  • FeatureSupport for the new GeoCall Georgia 811 call center.

v2.187

17 August 2020

  • FixFix Ticket Response fields appearing twice on Texas Ticket details page.
  • FixFix Alaska Audits not being created.

v2.186

29 July 2020

  • EnhancementRe-work adding responses to Tickets. Previously after adding a response to a Ticket, an additional response to the same Service Area (member code) could not be added - it was possible to either update or delete the response. Now, it is not possible to update or delete a response, only add new ones. In addition to keeping all the responses that have been set for historical or analytical purposes, it also fixes an issue where it was complicated to re-send the same response to a revised Ticket.

v2.185

27 July 2020

  • FeatureWork Type Summary report.
  • EnhancementUpdate the default "User welcome" e-mail template to include links and QR codes for downloading the mobile app.
  • FixFix the default response status of Ticket Responses that are going to be sent to the Call Center. Previously the default was "Not available", now it is "Pending". This will make responses that weren't sent to the Call Center for any reason to be clearly visible.

v2.184

16 July 2020

  • EnhancementSystem stability improvements.
  • Enhancement"Is present"/"Is blank" check in routing for Ticket work area.

v2.183

13 July 2020

  • EnhancementAdd ignorable Service Area support for North Carolina Call Center.
  • EnhancementWhen revising a Ticket, update its Response Due At time too.
  • FixFix work area of Idaho Tickets.

v2.182

2 July 2020

  • FeatureIdaho 811 Call Center support (Password Inc).

v2.181

29 June 2020

  • EnhancementAdd "is line" and "is point" work area condition checks to Ticket Router.

v2.180

26 June 2020

  • EnhancementMake Map Service files served from Google Drive work.

v2.179

22 June 2020

  • EnhancementOn advanced search, add "is set"/"is not set" predicates to Custom Field filters.

v2.178

18 June 2020

  • EnhancementAdd broadcast support to Colorado 811 Call Center.
  • EnhancementAdd One Call Format to New Mexico Tickets.

v2.177

16 June 2020

  • EnhancementTurn URL's into clickable links on Ticket One Call Format.

v2.176

11 June 2020

  • FeatureNew Mexico 811 Call Center support.

v2.175

3 June 2020

  • EnhancementInclude all JPG and PNG image files on the Ticket when the Call Center includes them with their Ticket e-mail.

v2.174

1 June 2020

  • EnhancementAllow closing certain Tickets that do not require a response to be closed without responses. E.g cancel Tickets and emergencies of some Call Centers.
  • EnhancementWhen closing a Ticket in routing, allow closing it without responses regardless of its type or priority.

v2.173

22 May 2020

  • EnhancementRemove Ticket pinning feature. It was almost not used at all and added technical complexity.

v2.172

21 May 2020

  • FixFix Tag "is not" advanced search filter.

v2.171

19 May 2020

  • FixFix Indiana Tickets' city attribute - it was previously set to township.

v2.170

18 May 2020

  • FeatureNew Georgia 811 GeoCall Call Center support (beta-testing phase).
  • FixWhen a Ticket revision enters the system, revise Tickets when they have the same number and service area. Previously only Ticket number was used to find revisable Tickets.

v2.169

14 May 2020

  • Enhancement Added 3 new response codes to Colorado Call Centers:
    • 021 - Existing Marks Verified
    • 022 - No Locate Necessary - Per Excavator No Locate Needed
    • 023 - Ongoing Ticket - Per Locator/Excavator Agreement
  • EnhancementResponse codes 008, 021, 022, 023 on Colorado Tickets now require a comment.

v2.168

13 May 2020

  • EnhancementAbility to add a Custom Field filter on the Number of Tickets widget.

v2.167

8 May 2020

  • EnhancementIntroduce a Call Center option on how to handle Ticket revisions. The default is current behavior (revise the original and open it when it is closed) and the second option is previous behavior that changed on 24th April (revise the original only when it is open, if it is closed, create a new Ticket).
  • FixFix Response Code select on Number of Tickets widget configuration form.

v2.166

24 April 2020

  • EnhancementRe-work Ticket revising logic. When the system receives a revised Ticket, the original Ticket is updated. If the original is closed, it will be opened. Previously when a revised Ticket was closed a new Ticket record was created.
  • EnhancementImprovements on performance on Event Logs listing page by implementing an infinite scrolling mechanism.
  • FixAPI v2: fix time based searches not taking into account User's time zone setting.
  • FixFix Alaska 811 Tickets One Call Format having wrong work site address.

v2.165

17 April 2020

  • EnhancementTicket Work Done For field added to Ticket advanced search.
  • EnhancementTicket Work Done For field added to Routing Rule condition options.
  • FixFix a situation where in some cases Map Service couldn't be used in routing even though there was nothing wrong with the KML/KMZ file.

v2.164

1 April 2020

  • FixFix missing Service Area on the one call format of Wisconsin Tickets.

v2.163

27 March 2020

  • FeatureDriving directions feature for an optimized Ticket locating route.
  • EnhancementPossibility to add Notes when bulk-closing Tickets.
  • EnhancementUpdate one call format on Wisconsin Tickets.
  • FixFix support for cancelled Washington Tickets.

v2.162

12 March 2020

  • FixFix Number of Tickets widget edit form not loading in some circumstances.

v2.161

9 March 2020

  • EnhancementAdd Assignee filter option to the Number of Tickets dashboard widget.
  • EnhancementAdd support for Alaska 811 positive response service.
  • EnhancementSupport complext work areas on Alaska 811 Tickets.

v2.160

2 March 2020

  • EnhancementAllow selecting multiple Service Areas on the Number of Tickets dashboard widget.

v2.159

25 February 2020

  • FeatureDig Alert 811 (Southern California) Call Center support.
  • EnhancementWhen hovering over datetime columns on Ticket list, it will show the whole datetime.
  • EnhancementAbility to select all/none Map Areas on the Map Area settings page.

v2.158

21 February 2020

  • EnhancementAdd One Call format support for Alaska Tickets.
  • EnhancementBroadcast message support for Tennesee811.

v2.157

18 February 2020

  • EnhancementAllow donwloading of KML/KMZ Map Service files.
  • FixFix an issue where Ticket map search input appeared on other Ticket tabs.

v2.156

4 February 2020

  • EnhancementTicket Response comments are now sent to the Colorado 811 Call Center.
  • FixFix an issue when accessing pages that require authentication but the user is not logged in, resulted in an error screen instead of redirection to the login screen.

v2.155

20 January 2020

  • EnhancementPermission and feature to delete Tickets.

v2.154

16 January 2020

  • FeatureAlaska 811 Call Center support.

v2.153

7 January 2020

  • EnhancementBOSS811 database hardware upgrade for increased performance and reliability.

v2.152

6 January 2020

  • FeatureInitial support for integration with OCC Locating.

v2.151

30 December 2019

  • EnhancementImprove Ticket simple search. Now the searchable column list includes: Ticket number, type and action, reference/original Ticket number, excavator company, work address, work type, work done for, locate instructions, driving directions and remarks. Search speed has been improved significantly.
  • FixFix a potential result ordering issue on Call Center summary report.

v2.150

18 December 2019

  • EnhancementWhen adding a new Call Center, two sample Routing Rules are created for that Call Center.
  • FixAPI v2: fix a situation when replacing all Ticket Responses did not result in a Response being deleted when dealing with a Response with facility info set.
  • FixWhen resending failed Ticket Responses do not attempt to send a response for a Service Area that does not accept responses.

v2.149

17 December 2019

  • FeatureWashington 811 Call Center support.

v2.148

16 December 2019

  • FeatureCall Center Ticket summary report. This report sums up Ticket counts by Call Center, Assignee and Ticket Type.

v2.147

10 December 2019

  • EnhancementInclude all Tickets in the "Tickets with pending or failed response" widget, not just closed Tickets.
  • FixHandle connection errors to GA811 positive response service properly.

v2.146

19 November 2019

  • EnhancementAdd an option to add a buffer area around work area polygon when doing Ticket intersection checks with Map Services in routing.
  • EnhancementAdd remarks and locate instructions to available routing condition options.
  • FixSetting the response status on Ticket when a previous response was successful works now properly and sets the status as successful.

v2.145

3 November 2019

  • FeatureTIBCO integration.
  • EnhancementInstead of 10 minute increments, allow setting any Time Entry duration.

v2.144

28 October 2019

  • EnhancementAllow setting response code conditions on Ticket close excavator notification.

v2.143

9 October 2019

  • EnhancementPositive response functionality for Utah 811 Tickets.
  • EnhancementImproved work address parsing for Indiana 811 Tickets: added address prefix and suffix.

v2.142

6 October 2019

  • EnhancementAPI v2: include work address geographic coordinates on Tickets listing.
  • EnhancementImproved work area polygon generation for Louisiana Tickets.

v2.141

4 September 2019

  • EnhancementAPI v2: include meet information on Tickets.
  • FixFix Texas responses failing when response comment includes special characters (& and <).

v2.140

6 August 2019

  • EnhancementAdd One Call Format to new Texas Tickets.
  • EnhancementAdd One Call Format to new Tennessee Tickets.
  • EnhancementEnable broadcast messages for Utah.
  • FixOn Ticket details screen, fix Ticket number being cut off on smaller screens (tablets).

v2.139

5 August 2019

  • EnhancementAdd "Meet" condition option to Routing Rules.
  • EnhancementAdd default Response Codes to new Illinois Call Centers.

v2.138

1 August 2019

  • EnhancementWhen saving Call Center settings, Service Areas are now sorted alphabetically.
  • EnhancementWhen a new Call Center is created, the Call Center is automatically added to creating Users Call Center list.
  • EnhancementRemove support for Kentucky plain text Tickets parsing since we already have web service support for Kentucky.
  • EnhancementRemove support for Indiana plain text Tickets parsing since we already have web service support for Indiana.
  • FixOn Users edit form, include disabled Call Centers in the Call Center select box to prevent Users from locking themselves out of Call Centers.

v2.137

29 July 2019

  • EnhancementIntroduce a new Service Area setting for Call Centers to turn on/off response sending for individual Service Areas.

v2.136

17 July 2019

  • EnhancementNew Ticket Router action: Set Ticket response. This action will set Ticket responses (and send to the call center when enabled) without closing the Ticket.
  • EnhancementWhen auto-closing KS Tickets in routing, send the response with a slight delay (30 seconds) to allow some time for the call center to get ready to accept responses to these fresh Tickets.

v2.135

20 June 2019

  • EnhancementWhen auto-closing NC or MO Tickets in routing, send the response with a slight delay (30 seconds) to allow some time for the call center to get ready to accept responses to these fresh Tickets.

v2.134

3 June 2019

  • EnhancementRouting Rule conditions ordering option for condition sets that depend on the order. Checking if Ticket work area is a polygon before testing for intersection with a Map Service to prevent routing abort when a Ticket lacks a work area.
  • EnhancementRemove support for GA811 via e-mail. It was not used since we use the web services exclusively.

v2.133

31 May 2019

  • EnhancementService Area placeholder added to Notifications.
  • EnhancementLarge Project Ticket type added to British Columbia call center.
  • EnhancementDesign Ticket type added to Mississippi call center.

v2.132

15 May 2019

  • FixFix TN and MS positive response senders not setting the Ticket response status correctly after sending the responses.

v2.131

6 May 2019

  • EnhancementNew format support for Ohio Tickets: removal of "meet", "intersection" and "between street" info.

v2.130

30 April 2019

  • EnhancementNew format support for Texas Tickets which means more information on Tickets: locate instructions, subdivision, excavation depth and tunneling/boring information.

v2.129

28 April 2019

  • FeatureTicket revision re-work: Ticket revisions are now recorded on the original Ticket instead of creating a new Ticket. New Ticket is created only when original is not present or has been closed. A new relevant Notification has been added.
  • EnhancementGeorgia's Ticket response codes have been updated to only be available with relevant Ticket types. I.e Large Project response codes are available for Large Project Tickets only and so on.
  • EnhancementDefault mode for Ticket map is now "no tilt" which means when zooming in on satellite view the map will keep its "straight down" view.
  • FixFix Map Services not being available when a Ticket lacks a work area polygon.
  • FixWhen a Ticket does not have a work area polygon and Map Area intersection checks are present in routing, instead of returning a negative result (does not intersect) routing is correctly aborted with relevant information in the Ticket's Event Log.
  • FixFix URL-based KML Map Service URL not being visible on their listing view.

v2.128

18 April 2019

  • EnhancementIncrease map measurement tool font size.
  • EnhancementAudit and Broadcast access is now limited by the Call Centers the User has access to.
  • EnhancementAPI v2: users#possible_assignees no longer requires Ticket update permissions.
  • FixFix Wisconsin Audits not appearing in the Audits list.

v2.127

16 April 2019

  • EnhancementIf a User has permissions to manage Notifications, Call Centers, Response Codes, Map Services, Routing Rules, Time Entry Tasks, Tags or Custom Fields, they can now update only those records that belong to the same Call Center the User has access to.
  • EnhancementInclude remarks on North Carolina Tickets.

v2.126

12 April 2019

  • FeatureAbility to pin Tickets to the top of the list.
  • EnhancementEmergency Tickets now have a light red background for more visibility.

v2.125

8 April 2019

  • EnhancementAdd work area and Map Service intersection condition option to Ticket routing.

v2.124

2 April 2019

  • FixFix Ohio Tickets requiring two responses for one Service Area.

v2.123

26 March 2019

  • EnhancementIntroduce viewing permissions for Map Services. You can now select if a Map Service is visible for all Users or just specific Roles.
  • EnhancementAPI v2: add One Call Format to Ticket details request.
  • EnhancementRename Tag filter predicates in routing from "contains"/"does not contain" to "is"/"is not".

v2.122

22 March 2019

  • EnhancementAdd "Tag is not" filtering option to Ticket advanced search.

v2.121

21 March 2019

  • EnhancementRe-work USIC integration to make BOSS811 the Ticket sender.
  • FixFix Ticket address intersection check with Map Services in some rare cases resulting in a false negative.

v2.120

18 March 2019

  • FeatureAlabama 811 Call Center support.

v2.119

4 March 2019

  • EnhancementNo responses are sent to the Call Center in case of a "cancelled" Ticket.
  • EnhancementRequire response comment on certain Virginia response codes (60, 90, 91, 93 and 94).

v2.118

28 February 2019

  • EnhancementAdd an Attachment icon next to Ticket number on the Ticket list when the Tickets includes Attachments.
  • EnhancementAdd One Call Format to New Jersey Tickets.

v2.117

20 February 2019

  • EnhancementAdd work area polygon support for Canadian Tickets.
  • EnhancementAdd One Call Format for Canadian Tickets.
  • EnhancementAdd Short Notice and Damaged Ticket types to Canadian Call Centers.
  • FixFix Ohio Tickets not having a house number on work addresses.
  • FixFix Ticket Attachment gallery view button not being visible on closed Tickets.

v2.116

18 February 2019

  • EnhancementService Area, Response Code and custom date range filters added to Number of Tickets widget.
  • EnhancementTicket Tag option added to Routing Rule conditions.

v2.115

14 February 2019

  • EnhancementSignificant rework of Map Services and their usage in Ticket routing. Depending on whether Map Services are successfully processed for geography information, they will or won't be able to be used in routing.

v2.114

12 February 2019

  • EnhancementAdd excavator contact email to Canadian Tickets.
  • FixFix street addresses of Texas Tickets.

v2.113

8 February 2019

  • EnhancementAPI v2: add Ticket types and colors to Call Centers listing.
  • EnhancementAdd Ticket URL to e-mails from routing.
  • FixVirginia positive response: "duplicate" is now considered successful.

v2.113

31 January 2019

  • EnhancementDo not send positive responses to New Jersey emergency Tickets.
  • FixFix some Ticket attributes on Alberta, British Columbia and Manitoba Call Centers.
  • FixFix Pennsylvania meet Tickets not displaying One Call Format.

v2.112

21 January 2019

  • FeatureMississippi 811 Call Center support.
  • EnhancementAdd "is not" routing rule option to Primary and Additional Service Area conditions.
  • EnhancementAudit support for Alberta, British Columbia and Manitoba 811 Call Centers.
  • FixFix some Ticket attributes on Alberta, British Columbia and Manitoba Call Centers.

v2.111

13 January 2019

  • FixFix an issue for New Jersey positive responses where FTP connection and login issues resulted in incorrect "Not available" Ticket response status.

v2.110

10 January 2019

  • EnhancementWisconsin Call Center Ticket format change.

v2.109

3 January 2019

  • EnhancementSignificant performance improvements in Ticket routing.

v2.108

21 December 2018

  • FixAPI v2: fix saved search ignoring the "page" parameter.
  • FixFix map not showing on Tickets listing page when using Microsoft Edge.

v2.107

13 December 2018

  • EnhancementIntroduce Ignored Service Areas setting for Call Centers that allows ignoring umbrella member codes on Tickets. It replaces the previous ignored Service Area setting that was available only when splitting Tickets. This change is currently available for IL, MI and VA Call Centers.

v2.106

12 December 2018

  • EnhancementNL API: possibility to query Tickets by Service Area in addition to Call Center and Ticket number.
  • FixFix empty remarks on VA811 Tickets.

v2.105

29 November 2018

  • EnhancementAdd a Respondent filter to Ticket advanced search.

v2.104

28 November 2018

  • EnhancementAPI v2: workaround to make CORS work on Safari.

v2.103

26 November 2018

  • FeatureAlberta, British Columbia and Manitoba 811 Call Center support.
  • EnhancementAdd dipatching to Northern Lights as a Routing Rule action.

v2.102

23 November 2018

  • EnhancementAdd a work area map marker for New Jersey Tickets based on work address.
  • EnhancementAdd a work area map marker for Chicago Tickets based on work address when coordinates are not provided.
  • EnhancementAPI v2: changes to /users/possible_assginees endpoint - it is now possible to request the data without providing a Call Center ID.

v2.101

21 November 2018

  • EnhancementAdd Holiday Calendar option to Ticket routing conditions when checking whether Ticket arrived inside or outside business hours.
  • FixAPI v2: handle CORS preflight check.
  • FixFix Ohio 811 Ticket parsing when the Ticket includes multiple municipalities.

v2.100

14 November 2018

  • FeatureVirginia 811 Call Center support.

v2.99

10 November 2018

  • EnhancementAdd Ticket one call format and assignee mobile number to notification templates.
  • EnhancementAPI v2: add Ticket version number to Ticket listing response.

v2.98

8 November 2018

  • FeatureSMS notifications.
  • EnhancementTicket routing: Ticket type "is not" condition option added.

v2.97

4 November 2018

  • EnhancementAdd a lock icon to closed Tickets in the Ticket list.
  • EnhancementWhen a Call Center is set up to split Tickets, it is now possible to add an "umbrella" Service Area that should be ignored.
  • FixClicking on "Tickets with pending or failed response" now shows correct columns on the Ticket list.

v2.96

3 November 2018

  • EnhancementAllow selecting 15-minute increments when configuring Business Hours.
  • FixFix white space on Tickets one call format (plain text format).
  • FixFix e-mail notifications not being sent on some circumstances.

v2.95

1 November 2018

  • FeatureDispatch to User feature which assigns selected Tickets to User and sends them a Ticket email in the plain text format.
  • EnhancementAdd plain text format to Ohio and Wisconsin Tickets.
  • EnhancementAdd remarks and 2nd cross street info to Michigan Tickets.
  • EnhancementClicking on a Ticket row opens the Ticket details screen.
  • EnhancementSort Users by first name, last name on Users list and assignee dropdowns.

v2.94

30 October 2018

  • EnhancementAdd mobile number field to Users. Will be used by SMS notifications in the near future.

v2.93

28 October 2018

  • EnhancementAbility to send Ticket One Call format to a User's email in routing.

v2.92

25 October 2018

  • FeatureChicago 811 Call Center support.
  • EnhancementAPI v2: add "additional_service_areas" attribute to Ticket listing.

v2.91

23 October 2018

  • FixAdd a password field to each Service Area on Indiana and Kentucky Call Center settings.
  • FixSet response due time on Pennsylvania Tickets to end of day instead of beginning of day.

v2.90

16 October 2018

  • FixMinor UI fixes on Ticket details page.

v2.89

15 October 2018

  • EnhancementPossibility to set Custom Fields in routing.
  • EnhancementChange Custom Field "Required" attribute behaviour to mean "Required on Ticket close" which when set means that Custom Field value on a Ticket must be set only when closing a Ticket.

v2.88

10 October 2018

  • EnhancementImproved Ticket list view by compacting it to allow more Tickets to fit on the screen.
  • EnhancementImproved Ticket details view by bringing more important information to the top.

v2.87

9 October 2018

  • FeatureDesktop notifications from routing.
  • FixFix cascading dropdown Custom Field requiredness not working when submitting a form.

v2.86

28 September 2018

  • FeatureKentucky 811 Call Center support via web services.
  • EnhancementRemove map view from User listing page. Users' location will be displayed on the map on Ticket listing page.

v2.85

19 September 2018

  • FeatureTennessee 811 Call Center support.

v2.84

13 September 2018

  • EnhancementCascading dropdown Custom Field type control changed from multiple select boxes to one treeview control.
  • EnhancementHide left side navigation menu when the screen is small (tablets) to save screen real estate.

v2.83

11 September 2018

  • FeatureCascading dropdown Custom Field type.
  • FixAPI v2: allow all origins via CORS headers.

v2.82

7 September 2018

  • FeatureWisconsin 811 Call Center support.
  • FixFix work start time on PA Tickets.

v2.81

28 August 2018

  • FeatureIllinois 811 Call Center support (Julie One Call).
  • FixWhen using the Utilisphere response service on Florida Tickets, a wrong response was sent when the response code was 5.

v2.80

26 August 2018

  • FeatureUtilisphere positive response service support for Florida 811 Tickets.
  • EnhancementImprove Ticket list columns when clicking on the "Tickets with pending or failed responses" to make it easier to read.

v2.79

23 August 2018

  • EnhancementWhen bulk-resending failed Ticket responses, spread out the requests, to not trigger "too much connections" error from the Call Center.
  • EnhancementRemove "/T" and "/C" from city/town names on Michigan Tickets.
  • EnhancementOn Ticket details page under General Information section, do not show rows with empty values to save vertical space.
  • FixCancel Ticket types of Florida do not require a response.

v2.78

22 August 2018

  • FixFix ArcGIS Map Services not appearing on the map.

v2.77

14 August 2018

  • FeatureMissouri 811 Call Center support.

v2.76

25 July 2018

  • EnhancementAdd digging depth info to Tickets from Call Centers that support it.

v2.75

25 July 2018

  • FeatureMichigan 811 Call Center support.

v2.74

24 July 2018

  • EnhancementAPI v2: add Attachment deletion support.
  • FixFix authentication on non-public ArcGIS Map Services.

v2.73

18 July 2018

  • EnhancementSupport multipolygons on Louisiana NextGen Tickets.

v2.72

14 July 2018

  • EnhancementInclude response comments with North Carolina 811 Ticket responses.

v2.71

12 July 2018

  • EnhancementAllow setting response comment on the Ticket auto-close Routing Rule action.

v2.70

10 July 2018

  • FeaturePennsylvania 811 Call Center support.

v2.69

30 June 2018

  • EnhancementSignificantly improve Ticket CSV export performance - in some cases over 40%.
  • EnhancementDatetimes in Ticket CSV export are now in the standard ISO 8601 format.

v2.68

28 June 2018

  • EnhancementIntegrity integration updates - auto-close Tickets based on response codes.
  • FixFix Florida 811 Ticket receiving.

v2.67

27 June 2018

  • FixFix Florida 811 Audits receiving.
  • FixFix settings page error when a non-admin User opens it.

v2.66

26 June 2018

  • FixFix page hopping to the top when clicking Map Layers button.

v2.65

25 June 2018

  • FeatureSunshine 811 (Florida) Call Center support.
  • FeatureMap Areas: a central place to define map areas (polygons) to be used in different parts of BOSS811. Currently in use in Ticket routing.
  • EnhancementAdd address search to maps.
  • EnhancementSort Call Centers by name on new Call Center form.
  • EnhancementAdd excavator company name to Ticket print view.

v2.64

8 June 2018

  • EnhancementMeeting information added to Tickets.
  • EnhancementTicket work type placeholder added to e-mail notifications.

v2.63

6 June 2018

  • EnhancementIntegrity integration updates.
  • EnhancementAdd excavator company name field to Ticket details request on API v1.

v2.62

5 June 2018

  • EnhancementUSIC API updates.

v2.61

4 June 2018

  • EnhancementAdd Ticket status condition option to routing.
  • EnhancementDo not send responses on Maryland "remark" and "correction" Tickets.

v2.60

23 May 2018

  • FixFix Ticket work address placeholder in e-mail notification templates.

v2.59

22 May 2018

  • EnhancementNew Jersey 811 response service enabled.

v2.58

21 May 2018

  • FeatureIntegrity Locating Services integration.
  • FixFix Google Maps update breaking ArcGIS map layers.

v2.57

18 May 2018

  • FeatureNew Jersey 811 Call Center support. Currently without response service but it will follow soon.

v2.56

16 May 2018

  • FeatureNew "Cost of Tickets" dashboard widget with a possibility to add multiple filters.

v2.55

15 May 2018

  • FeatureNew "Number of Tickets" dashboard widget with a possibility to add multiple filters.
  • FixFix "Open Tickets by assignee" pie chart dashboard widget links to Ticket list when a Call Center is specified.

v2.54

30 April 2018

  • FeatureMeasurement tool for Ticket map.

v2.53

27 April 2018

  • FeatureAbility to check Ticket address intersection with a KML/KMZ map service features/geometry in routing.
  • EnhancementImprove Ticket map address marker - it won't be shown if the coordinates are approximate.

v2.52

19 April 2018

  • EnhancementOn Ticket map, show a marker at work address.

v2.51

12 April 2018

  • EnhancementImprove NextGen work area polygon support for Louisiana 811 Tickets.

v2.50

26 March 2018

  • EnhancementNextGen work area polygon support for Louisiana 811 Tickets.

v2.49

23 March 2018

  • FixAdd street address numbers to work address on Utah 811 Tickets.

v2.48

21 March 2018

  • EnhancementAPI: return Attachment upload limits with Account information request.
  • EnhancementAdd Response Due At information to Utah 811 Tickets.
  • EnhancementAdd Response Due At information to Indiana 811 Tickets and improve Ticket type assignment.
  • FixFix certain work area polygons not being showed on the map.
  • FixFix Utah 811 Tickets showing the same Service Area twice in Ticket details page.

v2.47

13 March 2018

  • FeatureUtah 811 Call Center support.

v2.46

8 March 2018

  • FixWhen not setting Tags on Ticket bulk edit or close form, it removed all Tags from selected Tickets.

v2.45

7 March 2018

  • EnhancementAdd Attachment size info to the Attachment list.
  • EnhancementMake wording on Ticket Response comment field more clear.
  • FixFix Indiana Ticket parsing when the Ticket does not include an excavator company.

v2.44

1 March 2018

  • EnhancementGeoJSON support for Map Services.

v2.43

23 February 2018

  • FeatureAbility to sketch on image Attachments.
  • FeatureOhio 811 Call Center support.
  • EnhancementThumbnails for image Attachments.
  • EnhancementGallery view for Attachments.
  • EnhancementAdd Ticket Types to Response Codes list.

v2.42

15 February 2018

  • EnhancementMapping components switched to Google Maps.

v2.41

14 February 2018

  • EnhancementNow the actions of all matching Routing Rules will be applied, not just the first matching Routing Rule.

v2.40

25 January 2018

  • EnhancementImprove Ticket creation error handling and error messages on API version 2.

v2.39

23 January 2018

  • FixDo not send responses to Maryland DESIGNER Tickets.
  • FixFix receiving Maryland Broadcasts.

v2.38

8 January 2018

  • EnhancementOn Ticket due time dashboard widgets display links to Ticket list.
  • FixFix Ticket response status sometimes being set to "pending" even if all the required responses are successfully sent.

v2.37

4 January 2018

  • EnhancementHide Call Centers that have been disabled from dropdowns and settings tabs.

v2.36

1 January 2018

  • FeatureSupport for USA North 811 call center response service.
  • EnhancementSpeed up loading of Event Logs listing under Settings.

v2.35

24 December 2017

  • FeatureSupport for Kentucky 811 call center.
  • EnhancementShow latitude and longitude data on image Attachments uploaded using the web app.

v2.34

18 December 2017

  • FixShow proper error message when trying to upload an Attachment that is larger than the allowed maximum.

v2.33

11 December 2017

  • FeaturePossibility to edit Ticket response codes.
  • EnhancementNew dashboard widget: Number of open Tickets with Attachments
  • EnhancementNew dashboard widget: Number of open Tickets with Notes
  • EnhancementNew advanced search filters: Attachment, Note, Time Entry presence

v2.32

09 December 2017

v2.31

05 December 2017

  • FeatureSupport for Indiana 811 call center.
  • EnhancementAdd broadcast support for USA North 811 call center.
  • EnhancementAdd "AGRICULTURE" Ticket type support for Louisiana 811 call center.
  • EnhancementAlways show User's Call Centers on Users listing.

v2.30

29 November 2017

  • EnhancementOn Ticket edit/close form make it more clear when a Custom Field is required.
  • EnhancementAPI: allow calling "update_positions" on a Ticket by its ID. Previously it was only available by Call Center and Ticket number.

v2.29

27 November 2017

  • EnhancementAdd inside/outside business hours condition to Ticket router.
  • EnhancementAdd Account settings for attachment upload. Currently only attachment max size is enforced.

v2.28

22 November 2017

  • EnhancementAdd Map Service layers to Routing Rule area maps.

v2.27

20 November 2017

  • EnhancementAdd broadcast support to Kansas call center implementation.
  • EnhancementAdd broadcast support to Maryland call center implementation.

v2.26

18 November 2017

  • FeatureAdd "User password reset" e-mail notification, including possibility to send out password reset e-mails to Users.
  • EnhancementImprove handling of certain North Carolina 811 response service responses.

v2.25

16 November 2017

  • FeatureSupport for Kansas 811 call center.
  • EnhancementImprove settings button placement on dashboard widgets.

v2.24

13 November 2017

  • FeatureSupport for Georgia 811 via e-mail tickets.
  • EnhancementSort saved searches by name.
  • EnhancementRe-work excavator ticket e-mail endpoint addresses.
  • EnhancementSlight changes to Ticket Summary report UI.
  • FixFix now seeing error messages when creating a new password and inputting invalid passwords.

v2.23

7 November 2017

  • EnhancementOptimize site assets (fonts, icons, images) which results in around 10-15% reduction in page download size and improved speed.
  • FixFix some Event Log rows not showing information correctly.

v2.22

2 November 2017

  • FeatureFull Texas call center support, including response sending
  • EnhancementNow only users themselves can set/change their passwords. When creating a new User a notification e-mail is sent to the User (if enabled) including a link where they can set their password.
  • EnhancementNow only users themselves can see their API keys. The corresponding permission has been removed.

v2.21

26 October 2017

  • FeatureNorth Carolina call center support.
  • EnhancementDaily removal of failed audits older than 3 months. Removing successful audits older than 1 month remains in place.

v2.20

24 October 2017

  • FeatureMultiple Call Center support. Every account can now have multiple Call Centers configured.

v2.19

17 October 2017

  • EnhancementImprove Ticket list CSV export speed when there are lots of rows.

v2.18

28 September 2017

  • EnhancementImprove Ticket list export speed (CSV and print) when there are lots of rows.

v2.17

22 September 2017

  • EnhancementAdded failed Audit e-mail notification.
  • EnhancementImproved Map Services listing by displaying the KML/KMZ file size and instead of showing the full file URL only show the file name.
  • FixAPI: fixed Custom Fields being reset when calling the "update" or "close" method without specifying Custom Fields.

v2.16

20 September 2017

  • EnhancementChange response code descriptions for Louisiana call center.
  • FixFix advanced search "Global" checkbox sometimes not responding to changes.

v2.15

14 September 2017

  • FeatureChange Logs replaced with Event Logs which is much more improved version of it. Event Logs include, in addition to Ticket and User changes, different events about those objects like e-mail notifications sent and Routing Rule matches. They also include changes for owned objects, e.g Ticket Responses, Notes, Attachments, etc for Tickets and Roles for Users.
  • EnhancementAdded additional service areas to Ticket advanced search filters.
  • EnhancementPerformance of certain widgets and queries significantly improved.
  • EnhancementCustom reports are now under their separate tab.

v2.14

7 September 2017

  • FixWhen receiving Louisiana Tickets, consider the primary service area as the only service area for the Ticket.

v2.13

5 September 2017

  • FeaturePossibility to add Time Entries to Tickets.
  • FeatureAdd Business Hours settings. They can be used in Ticket routing in the future.

v2.12

4 September 2017

  • FeaturePossibility to set account wide e-mail notification header and footer.

v2.11

31 August 2017

  • FeatureAbility to easily resend failed Ticket responses. Includes individual and bulk actions.
  • FeatureAdd Holday Calendar settings. They can be used in Ticket routing in the future.
  • FeatureTime Entry Tasks. Will be used along with Time Entries for Tickets.
  • EnhancementAfter closing the Ticket, the user will be redirected to Tickets list instead of staying on the closed Ticket page.

v2.10

26 August 2017

  • EnhancementAllow sending Ticket responses on Ticket update, not just close. Now, when you select a response code for a response and save the Ticket, if the code changed, it will get sent to the call center.

v2.9

21 August 2017

  • EnhancementFormat work type in title case
  • FixFix Ticket CSV export not working

v2.8

18 August 2017

  • EnhancementAdd work address fields to Ticket advanced search
  • FixFix an issue with adding a new ArcGIS Map Service
  • FixFix Ticket print view only including the first page of Tickets

v2.7

5 August 2017

  • EnhancementImprove the readbility of locate instructions on Ticket by including line breaks
  • EnhancementImprove Ticket response comment styling when they are on multiple lines
  • FixLouisiana 811: when parsing Ticket work area revert back to using two corner coordinates provided within the XML

v2.6

4 August 2017

  • FeaturePossibility to split incoming Tickets by Service Area (clone the Ticket for each Service Area)

v2.5

1 August 2017

  • EnhancementSuccessful Audits older than one month are automatically deleted
  • FixFix Ticket parsing errors on Maryland811 tickets

v2.4

31 July 2017

  • EnhancementTicket Notes are now ordered by time ascending
  • EnhancementAdd close code descriptions to "Close code distribution" report
  • EnhancementTicket status "incoming", which stands for open and unassigned, renamed to "new"
  • EnhancementLouisiana One Call System support improvements: more precise work areas on the map and broadcast support

v2.3

24 July 2017

  • FeatureAbility to create Ticket Notes through the API
  • EnhancementAddresses and person names on the Ticket will now be title-cased, e.g "123 Street, City, County" instead of "123 STREET, CiTy, county"
  • EnhancementSpeed up "Total Tickets vs closed Tickets" dashboard widget

v2.2

18 July 2017

  • FeatureTicket close notification e-mail template for excavators
  • FixOnce a Custom Field is created it is no longer possible to change its type

v2.1

12 July 2017

  • FixImprove KMZ map loading

v2.0

11 July 2017

  • EnhancementNew user interface
  • EnhancementAbility to create either personal or global saved search
  • EnhancementE-mail notification texts now accept rich text (bold, italic, color, etc)
  • EnhancementImproved Ticket summary report with more information and charts

v1.26

25 June 2017

  • EnhancementNew condition option for Ticket Router: One Call format

v1.25

22 June 2017

  • FeatureMaryland 811 call center support (Miss Utility)
  • FeatureNorthern California and Nevada 811 call center support (USA North)

v1.24

30 May 2017

  • FeatureNew set of Ticket APIs (retrieve, update, close, reopen) accessible by One Call Center name and Ticket number

v1.23

18 May 2017

  • Feature Initial and unfinished Wyoming 811 call center support: Tickets and Audits mostly implemented

v1.22

8 May 2017

  • Feature Colorado 811 call center support

v1.21

2 May 2017

  • Feature New report: Close code distribution
  • Feature New action: Bulk reopen Tickets

v1.20

24 April 2017

  • Enhancement Add "Response Codes" column to available advanced search columns list

v1.19

19 April 2017

  • Feature Remember last search on Tickets list and auto-apply it
  • Enhancement Add "Work street" condition to Routing Rules
  • Enhancement Add "Closing Routing Rule" condition to Ticket search
  • Enhancement Remember last open tab on Ticket page and re-open it

v1.18

13 April 2017

  • Enhancement New advanced search filter: "Closed with"
  • Enhancement Add advanced search name to Tickets print view
  • Fix When downloading Tickets as CSV, add the correct file extension

v1.17

11 April 2017

  • Enhancement Response support for South Carolina 811

v1.16

10 April 2017

  • Feature New Routing Rule action: Email to Role
  • Feature Tickets print view
  • Feature Tickets CSV export
  • Enhancement Audit support for South Carolina 811
  • Enhancement Do not require saving a Routing Rule before being able to add Conditions and Actions to it
  • Enhancement Improve Ticket change logs loading times
  • Enhancement Ticket routing by city
  • Enhancement When closing a Ticket of a call center that does support responses but response sending is turned off set response status on the Ticket to "not available" instead of "pending" to indicate clearly that responses are not sent
  • Fix Advanced search saving issue

v1.15

3 April 2017

  • Feature South Carolina call center support (alpha version)
  • Enhancement Add "Tunneling and boring" condition to Routing Rules
  • Enhancement When closing a Ticket of a call center that does not support responses the response status on the Ticket is set to "not available" instead of "pending" to indicate clearly that responses are not available

v1.14

22 March 2017

  • Enhancement Performance improvements on "Ticket summary" report

v1.13

21 March 2017

  • Enhancement Performance improvements on Tickets listing page
  • Enhancement Add pagination to "Tickets with pending or failed response" report

v1.12

12 March 2017

  • Enhancement Image support in KMZ map files
  • Fix KMZ file loading issue

v1.11

9 March 2017

  • Enhancement KMZ map layer support
  • Fix Sorting in Ticket list no longer removes the default search

v1.10

14 February 2017

  • EnhancementPossibility to upload multiple Ticket attachments at once

v1.9

13 February 2017

  • Enhancement Add Ticket edit form fields to close form
  • Enhancement Add address search functionality to maps

v1.8

10 February 2017

  • Enhancement Include alternative contact information in Ticket details
  • Enhancement Improve navigation when applying a search, clicking on a Ticket and then clicking back. The search will now remain applied.
  • Enhancement Show reference Ticket number as a link on Ticket details view which will link back to the reference Ticket.

v1.7

16 January 2017

  • Feature New Routing Rule condition: process Ticket if given polygon contains Ticket work area or interesects it
  • Feature New Routing Rule condition: process Ticket if county matches given value
  • Feature Basic support for Lone Star 811 One Call Center
  • Feature KML map layer support
  • Feature New e-mail notification: incoming emergency Ticket
  • Enhancement Improved Louisiana One Call System support: cancelled messages and correctly populated Due At and Locate Instructions fields

v1.6

12 December 2016

  • Feature Basic support for Louisiana One Call System Tickets
  • Feature New report: utilities non-final and final repsonse rate

v1.5

21 November 2016

  • Feature Excavator Tickets list and details views
  • Feature Excavator Tickets support for Georgia 811 and Texas 811 One Call Centers

v1.4

21 March 2016

  • Feature Service areas were previously represented as one primary service area and list of additional ones. Now it's a list of service areas that belongs to your account and list of other service areas. It's just a representation change; positive response works exactly as before.
  • Feature Ticket simple search now allows searching by work address. Simply type in street name or city and click "Go!"
  • Feature Map view on tickets list page
  • Feature ArcGIS integration: facility data on tickets list and ticket details maps
  • Feature All maps have "go fullscreen" button in the top left corner of the map
  • Feature Attachments API; mobile application with picture and video upload capabilities is coming soon
  • Enhancement Audits on audit list page are properly sorted by audit date and service area
  • Enhancement Tickets on audit details page are sorted by sequence number
  • Enhancement "New tickets today" dashboard widget was renamed to "Tickets received today" for clarity
  • Enhancement "Match all conditions"/"match any conditions" button positions on routing rule page were swapped for clarity
  • Enhancement Advanced search configuration is hidden when you click on dashboard widget
  • Enhancement New 811 settings page with customizable service areas and IVRIDs
  • Fix Bug with incorrect daylight savings time handling was fixed
  • Fix Advanced search doesn't blink anymore when you open it in collapsed mode
  • Fix "Assignee" column is back on tickets list page
  • Fix Bug in close ticket form that made cursor jump to the end of the list was fixed

v1.3

22 February 2016

  • Feature Each audit on audits list page now shows its reconciliation status
  • Enhancement You can see basic info(type, status and close code) for each ticket on audit details page straight from this page
  • Enhancement New feedback category: Mobile Application (Android)
  • Fix UI glitch on new user page was fixed

v1.2

15 February 2016

  • Feature Clickable dashboard widgets: click on widget and see tickets corresponding to this widget
  • Enhancement Improved settings UI

v1.1

8 February 2016

  • Feature New dashboard widgets: Tickets with Pending or Failed Responses, Open Revised Tickets
  • Feature New email notification type: Revised Ticket
  • Feature New advanced search filters: ‘is due’, ‘is expired’, ‘is revised‘
  • Feature Auto-refresh on tickets page
  • Feature Auto-refresh on dashboard page
  • Feature Ticket revision(when it's present) on tickets list and ticket details page
  • Feature User Location Map for tracking locator's location via mobile application
  • Feature Arrow-like button that moves you to the top of the page
  • Feature Help & documentation link on the application main screen
  • Feature Categorized feedback
  • Enhancement Some dashboard widget names were shortened
  • Enhancement ‘Add new widgets‘ button on dashboard is now always visible
  • Enhancement Change logs ‘List‘ permission was renamed to ‘View‘
  • Enhancement Simplified audit permissions in role settings
  • Enhancement Simplified broadcast permissions in role settings
  • Enhancement API improvements, mobile application is coming soon
  • Enhancement Partially improved(work-in-progress) settings menu
  • Enhancement Minor UI enhancements and better look on mobile and tablet screens
  • Fix UI glitch after window resizing was fixed
  • Fix Some typos were fixed