How to use Out Of Office Calendar

Overview

The Out of Office Calendar is a newly integrated feature in BOSS811 that streamlines the process of marking and managing your absence days efficiently. This functionality automates ticket assignment during your planned out-of-office days by seamlessly reassigning your tickets to a designated "Fill-in User."

This feature allows you to select specific periods, such as vacation days, work-related trips, personal time off (PTO), or any other absence reasons directly within the system. Upon setting these dates, the system automatically reassigns the new tickets to the predefined Fill-in User during the specified timeframe.

Key Features

User-Friendly Interface: An intuitive interface enables you to easily set up and enable out-of-office periods.

Automated Task Assignment: Once an out-of-office period is set, the system will automatically reassign tickets scheduled during that time to the designated Fill-in User.

Flexibility: You can assign any task within the absence period directly to the Fill-in User, ensuring a seamless delegation of tickets.

Usage Scenario

Imagine an employee planning a vacation for a week. With the Out of Office Calendar feature, the employee can input the vacation dates into the system and designate the Fill-in User. Any task assigned to the employee during this vacation period will automatically transfer to the Fill-in User.

Options available in Out of Office feature

1. Search for the out of office period.
2. Configure the number of results per page using the settings option.
3. Create new out of office period times.

Instructions to use Out of Office Calendar

1. Navigate to the Users tab from your left menu. Select the Out of Office Calendar tab under that.
2. Click the Settings option and select the number of periods per page.
3. Select the team, role, and any keywords to search for. Click Go.
4. Click the New Out of Office Period option.
5. Fill in the details like user, Fill in user, Starting date, End date, and the type. Click Save.