How to create a Response code

To create a response code, follow the steps outline below:

1. Click on the Admin icon

2. Navigate to Ticket Management > Response Codes

3. Click on the New Response Code icon. The Response Code page will appear.

   

4. Select the call center the response code is send to.

5. Enter the response code that was given to you by your provider

6. Enter a description for the response code

7. Allow the response code for all tickets or choose which ticket types are able to send the response code

8. Click Save.