How to create a custom field

To create a custom field, follow the instrction below:

1. Click on the admin icon

2. Navigate to Ticket Management > Custom Fields

3. Click on the blue plus icon. The new custom field page will apppear.

   

4. Enter the following information:

   • Select the call center
   • Select the type of custom field
   • Give the custom field a name
   • Select if the custom field is required or not

5. Click Save